Terms of Use

The information contained within this document relates to the Aesop Australian online store, trading under Aesop Retail PTY LTD.

The Terms of Trade relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

Aesop is the trading name for Aesop Retail Pty Ltd (referred to in these terms and conditions as Aesop).

Disclaimer

The content of this website is general and is provided for information purposes only.  The material on this website is not and should not be regarded as advice, including legal or medical advice.  To the fullest extent permitted by law, Aesop does not give any express or implied warranties and makes no representations in relation to this website.  In particular, while reasonable care is taken in its preparation, Aesop does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so.  You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, Aesop does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Aesop accepts no liability arising from your access to this website.

Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, Aesop accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading.  To the fullest extent permitted by law, Aesop will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website.  Where conditions and warranties implied by law cannot be excluded, Aesop limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property

Copyright
All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Aesop Retail Pty Ltd or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Aesop Retail Pty Ltd and protected by Australian and international copyright laws.

Trademarks
Aesop and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Aesop Retail Pty Ltd or its affiliates in other countries.  These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Aesop's express prior written consent.

Licence and Site Access

Aesop grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Aesop's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.  This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Aesop. You may not use any metatags or any other hidden text using Aesop's name or trademarks without Aesop's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.aesop.com so long as the link does not portray Aesop, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Aesop, you must remove any hyperlink to this website contained on your website or any other digital content.  You may not use any Aesop logo or other proprietary graphic or trade mark as part of the link without Aesop's express prior written consent.

Third Party Websites

Aesop may include links on this website to websites owned by other parties. Aesop is not in any way responsible for the material contained on these sites, nor is Aesop responsible for the availability of these sites. Aesop does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Aesop responsible for any damage, offence or loss caused as the result of visiting these websites. 

Aesop recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade

If you purchase any products via this website, you must agree to Aesop's Terms of Trade (see Shipping and Shopping).

Privacy

Personal information provided to Aesop via this website will be handled in accordance with Aesop's Privacy Policy.

Security

Aesop's credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Aesop offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Although Aesop engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Cookies

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Aesop's website. Cookies allow Aesop to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Aesop uses cookies to track and collect information about which parts of Aesop's site and newsletter (including links to other websites) are being visited by you.

Cookies also allow Aesop to recognise your computer while you are on Aesop's site, and to send you to the country of origin and language you selected on your first visit to Aesop's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

General

Aesop may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of the State of Victoria, Australia.

Privacy Policy

Aesop Retail Pty Ltd (Aesop) is committed to protecting the privacy of your personal information. This privacy policy explains how Aesop manages the personal information that we collect, use and disclose, and how to contact us if you have any further queries about our management of, or would like to request access to, your personal information.

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

Collection of Personal Information by Aesop

Aesop will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The types of information we may collect include:

a. Identifying and contact information (for example, name, address and email address);

b. Financial information (for example, credit card details);

c. Health information (for example, where a customer may suffer an adverse reaction to a product); and

d. If you register an account with us and/or purchase products through our website, information about your purchases and your other activity on our website (for example, tracking which areas of the website you visit and the content you view).

We collect personal information to provide you with the products and services you request, as well as information on other products and services offered by us. We may also be required by law to collect some personal information.

Where possible, we will collect personal information directly from you or a person authorised to provide this information on your behalf. Should we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of this.

If you do not provide personal information requested of you to Aesop, we may be unable to provide you the products or services you have requested or contact you in the future.

Use and Disclosure of Personal Information by Aesop

Aesop will only use or disclose your personal information as permitted under the Privacy Act 1988 (Cth) (http://www.privacy.gov.au).

We will use your personal information to:

a. Fulfil your purchase orders for our products and/or gift certificates;

b. Provide you with copies of our newsletter;

c. Maintain, update and service your account with us;

d. Maintain, administer and improve our systems;

e. Improve our website, including to modify it to your usage, history and preferences; and

f. Provide you with information about our products, store launches, events or other promotional information.

If you provide your email address, you consent to Aesop using your email address to contact you for the purposes listed above.

In order to properly conduct our activities, we may disclose (with your consent where necessary) personal information to other persons or organisations. Such persons and organisation include:

a. Our service providers (such as IT service providers and mail houses); and

b. Other parties to whom we are authorised or required by law to disclose information.

Data Quality and Security

To the extent required by the Privacy Act, Aesop will take reasonable steps to:

a. Make sure that the personal information we collect, use and disclose is accurate, complete and up to date;

b. Protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and

c. Where permitted by law, destroy and permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.

Aesop's credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, Aesop offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Use of Commonwealth Government Identifiers

Aesop will not use Commonwealth government identifiers as its own identifier of individuals. We will only use and disclose such identifiers in the circumstances permitted by the Privacy Act.

Anonymity

Aesop will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasions, we will not be able to do this. For example, we will need your address in order to deliver any products purchased through our website.

Transfer of Personal Information Overseas

If Aesop transfers your personal information outside Australia, we will comply with the requirements of the Privacy Act that relate to transborder data flows.

Access to and Correction of Your Personal Information

Please contact Aesop if you would like to seek access to or correct the personal information we hold about you. Aesop will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any personal information about you which is inaccurate or out of date.

Further information, complaints and requests for access or correction

If you:

a. have any queries about how Aesop handles your personal information;

b. would like to access or correct the personal information we hold about you; or

c. have any concerns or complaints about the manner in which your personal information has been collected or handled by us,

Please contact us by:

a. email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; or

b. mail at GPO Box 411, Melbourne, VIC 3001, Australia.

Further information about the application of the Privacy Act can be found at the website of the Office of the Privacy Commissioner at www.privacy.gov.au.

Should you live outside Australia, please contact your nearest Aesop signature store (see Find Us) for advice on who best to contact in your country.

This Privacy Policy is effective from 30th September 2010. As this Privacy Policy is updated from time to time, to obtain a copy of the latest version at any time, you should visit our website or contact Aesop by mail or email as set out above.